Privacy Policy

Date of last revision: 18.01.2024

Thank you for visiting our website and for your interest in rqmicro and our products. In accordance with the applicable data protection regulations, we would like to inform you below about the Personal Data we collect, the purposes for which we use this data and how we use it to optimize our services for you. 

1. Person Responsible, Supervisory authority

If you have any questions about our privacy policy, you can contact us as follows:

rqmicro AG

Brandstrasse 24

8952 Schlieren


+41 44 512 51 51

The contact details of the supervisory authority are as follows:

Eidgenössischer Datenschutz- und Öffentlichkeitsbeauftragter

Feldeggweg 1

3003 Bern

Telefon: +41 (0)58 462 43 95

Please refer to the internet for looking up your country specific supervisory authority.

2. Definition Personal Data

‘Personal Data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (GDPR Art. 4 number 1).

3. Source of Personal Data

3.1 Data provided

  1. In the case of informational use of the website, we only collect the Personal Data that your browser automatically transmits to our server (log file data).
    1. IP address
    2. Date and time of the request
    3. Time zone difference from Greenwich Mean Time (GMT)
    4. Content of the request (concrete page)
    5. Access Status/HTTP Status Code
    6. Data volume transferred in each case
    7. Website from which the request comes
    8. Browser as well as language and version of the browser software
    9. Operating system and its interface
  2. When you use the website for information purposes, cookies are stored on your computer, which enable us to evaluate your use of the website.
    1. Visited websites
    2. Number of visits
    3. Duration of stay
  3. We collect Personal Data when you contact us using one of the following ways.
    1. Contact/order/contract processing via chat, email, telephone or in person
    2. Contact form on the website (enquiry, registration for newsletter, product demonstration or webinar)
    3. Registration and password as a personalized user of the Cloud Solution

3.2 Data gathered

We collect Personal Data from public sources such as websites, social media (Linkedin, Xing) or media.

4. Type of data processed

We process the following Personal Data:

a) Inventory data/CRM data (e.g. first name, last name, name of the company, address, job position, history,  statistics)

b) Contact details (e.g. email, telephone numbers)

c) Field of interest (e.g. Microbial Monitoring in F&B, Cooling Tower Monitoring, etc.)

d) Contract data (e.g. offers, order, subject matter of the contract, customer category)

e) Usage data (e.g. websites visited, interest in content, access times)

f) Meta/communication data (e.g. device information, IP addresses)

5. Category of persons affected

The following groups of persons are affected:

a) Visitors

b) Contacts

c) Customers

d) Business partners 

e) Project partners

6. Purpose of the processing

We use your Personal Data for the following purposes:

a) Contract execution

b) Answering inquiries

c) Direct marketing

d) For range measurement

7. Legal basis for the processing of Personal Data according to EU Regulation

The legal basis for the processing of Personal Data according to EU Regulation (General Data Protection Regulation, GDPR) is:

a) The performance of a contract, if the contact is aimed at concluding a contract (GDPR Art. 6 number 1 letter b)).

b) Your consent to data processing as part of the transmission of contact details using a web form (GDPR Art. 6 number 1 letter a)).

c) Our legitimate interest in directly advertising our products to our data subjects as well as your interest in offers and promotions (GDPR Art. 6 number 1 letter f)).

d) Compliance with legal obligations regarding archiving and storage (GDPR Art. 6 number 1 letter c)).

8. Right of Access, Correction, Deletion, Objection, and to Opt-Out

8.1 We take reasonable steps to ensure that your Personal Data on file with us is accurate and current. At your request, we will inform you within a reasonable period of time, in accordance with applicable law, whether and what Personal Data about you is stored in our systems. If, despite our efforts to maintain data accuracy and timeliness, incorrect data should be stored in our systems, we will correct it at your request. You also have the right to restrict the processing of your information in certain circumstances, object to processing or ask that we transfer the information you gave us to another organization.

8.2 To exercise any of your rights or for questions concerning your Personal Data, information requests, or suggestions and complaints, please contact us (cf. chapter 1).

8.3 Only you, or someone legally authorized to act on your behalf, may make a request related to your Personal Data. You may also make a request on behalf of your minor child. We cannot respond to your request or provide you with Personal Data if we cannot verify your identity or authority to make the request and confirm the Personal Data relates to you.

9. Opt-in and opt-out direct marketing

9.1 We use all Personal Data provided to and collected from us (see Chapter 3) for direct marketing (default opt-in) (see Chapter 6c)).

9.2 If you no longer wish to receive the newsletter, you can unsubscribe at any time by clicking on the link provided in the email (opt-out).

9.3 If you no longer wish to be contacted for direct marketing purposes, you can inform us at any time by email or telephone (opt-out) (see Chapter 6c).

10. Disclosure of data to third parties

10.1 Within rqmicro, those departments have access to your data that need it to fulfill our contractual and legal obligations or to protect legitimate interests.

10.2 Except as described below, your Personal Data will not be passed on to third parties or otherwise distributed.

10.3 Service providers of rqmicro:

a) Odoo SA: ERP System including CRM

b) Microsoft Corp.: Business software solutions

c) Amazon Web Services (AWS): Hosting services

d) Google LLC: Online marketing and processing of cookies

e) FedEx Corp: delivery of ordered goods.

10.4 Our service providers may only process or use your data for the purpose for which they were transmitted to them. Insofar as data is passed on to external service providers, we have taken technical and organizational measures to ensure that the data protection regulations are observed.

11. Transfer to third countries

Processing and storage of Personal Data may take place abroad (see Chapter 10.3).

12. Security

12.1 We have taken technical and organizational security measures (GDPR Art. 24, 32 GDPR) to protect your Personal Data from loss, destruction, manipulation and unauthorized access. All our employees and all third parties involved in data processing are obliged to comply with the applicable data protection laws and to handle Personal Data confidentially.

12.2 For security reasons and to protect the transmission of confidential content, such as inquiries that you send to us as the site operator via the contact form, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

13. Do Not Track (DNT)

We do not currently employ a process for automatically responding to “Do Not Track” (DNT) signals sent by web browsers, mobile devices or other mechanisms. Per industry standards, third parties may be able to collect information, including Personal Data about your online activities over time and across different websites or online services.

14. Commitment to Children’s Privacy

This website is not intended to collect or maintain any information from children younger than 16 years of age. If we learn that we mistakenly collected any information from anyone younger than 16 years of age, we will dispose of the information immediately after notification.

15. Storage and Archiving

We processe and store your Personal Data based upon its legal and business needs and then securely destroys the information. It is possible that Personal Data may be stored for the period of time for which claims may be asserted against us. Commercial and tax regulations and laws also impose documentation and retention obligations.

16. Changes to our Privacy Policy

We reserve the right to change our security and data protection measures if this becomes necessary due to technical developments or legal changes. In these cases, we will also adapt our privacy policy accordingly. Please therefore note the current version of our privacy policy.